Support Center

Get the help you need to maximize your Novix printing experience. Our comprehensive support resources are here to assist you.

Help Center

How to install the printer software?

Download the latest software from our website and follow the step-by-step installation guide.

What are the minimum system requirements?

Windows 10/11, 8GB RAM, 500MB free disk space, USB 3.0 port.

How to connect the printer to my computer?

Use the provided USB cable to connect the printer to your computer, then install the drivers.

Printer not responding?

Check all cable connections, restart the printer, and ensure the software is running properly.

Poor print quality?

Clean the print heads, check ink levels, and ensure proper media settings are selected.

Paper jam issues?

Turn off the printer, carefully remove jammed paper, and check for any debris in the paper path.

How often should I clean the printer?

Perform basic cleaning weekly and deep cleaning monthly for optimal performance.

When to replace ink cartridges?

Replace cartridges when print quality decreases or the software indicates low ink levels.

How to store the printer properly?

Keep in a dry, dust-free environment at room temperature when not in use.

Support Team Online

Available: Mon-Fri 9:00-18:00 (UTC+8)

Building A, Innovation Park
Shanghai, China 200000